Cancellation & Privacy Policy

CANCELLATION POLICIES

PLEASE READ THIS ONLINE POLICY CAREFULLY BEFORE USING THIS WEB SITE AS THEY OUTLINE YOUR PERMITTED USE OF THIS SITE AND OUR PRIVACY POLICY

PennyCharmaine.com is committed to safeguarding your privacy online. Please read the following policies to understand how your personal information will be treated as you make full use of our website and services.

This policy will let you know:

How and when you are consenting to this Website Policy;
What personally identifiable information PennyCharmaine.com collects from you;
What cookies are and how PennyCharmaine.com use them;
How PennyCharmaine.com uses your information and with whom your information is shared;
com’s policy regarding linked websites;
What your choices are regarding collection, use, and distribution of your information;
What PennyCharmaine.com’s policy is on allowing you to update, correct, or delete your personally identifiable information;
What security precautions are in place to protect the loss, misuse, or alteration of your information;
How long your personal data is kept;
What else you should know about your privacy;
How problems with the interpretation of this Policy are treated;
What law is applied to this Policy;
How and where disputes are resolved; and
When this policy is effective and how and when changes may be made.

Cancellation Policy

Please understand that we’re committed to offering you the highest possible level of service during your appointments with us. We want to give your service the time and attention it deserves. As a result, we respectfully request at least 24 hours' notice if you need to cancel or make changes to your appointment time. Failing to give 24-hour notice will result in a $25 additional charge on your next appointment. Any no-shows will be charged an additional 50% of your service amount.

Salon Late Appointment Policy

We want to make sure that all our clients have the opportunity to receive services. We understand that sometimes life is unpredictable, and so we allow for a 15-minute grace period for late arrival in case you are unexpectedly delayed. Any late showing after 15 mns grace period will be charged 50% of the service amount and require that you rebook your appointment.

If you think you are going to be late, please call us as soon as possible so that we can adjust our schedule.

How and when do you consent to this Policy?

By submitting personal information to us (through the use of this website, making a purchase and/or registering an account) you agree that PennyCharmaine.com may collect, use and disclose such personal information in accordance with this Policy and as permitted or required by law. If you do not agree with these terms, do not provide any personal information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required personal information, we may not be able to provide you with the services of this website and/or advertisements and services that can be offered on our site only if we have access certain personal information.

What personally identifiable information does PennyCharmaine.com collect from you?

PennyCharmaine.com collects information in several ways. Some personal information is gathered when you register for an account or make a purchase. When submitting a request for an account, PennyCharmaine.com asks for your name, address, and email address. Some of this information is necessary to contact you regarding your account and ship your order and is provided voluntarily in order to take advantage of our services. Some of the information that is collected is used to improve our services and offer targeted advertisements.

In addition, we may ask you for additional personal information at other times, including, but not limited to, when you report a problem with our services. If you contact PennyCharmaine.com we may keep a record of that correspondence. Whenever PennyCharmaine.com collects personal information we make an effort to include a link to this Policy on that page.

Payments

I accept all credit cards (including American Express). My preferred method of payment is cash or check, this allows me to keep costs low and not incur fees for each transaction. I know this always isn’t convenient so I understand using a credit card is necessary. I, thank you for supporting a small business this way!

What are cookies and how does PennyCharmaine.com use them?

PennyCharmaine.com may use cookies to store and sometimes track information about you. A “cookie” is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Generally, we use cookies to:

Estimate our audience size – Each browser accessing PennyCharmaine.com may be given a unique cookie which is then used to determine the extent of repeat usage and to help target advertisements based on user interests and behavior.

Fill-In returning customer information – If you have elected for the site to retain your information when making a purchase, cookies may be used to fill-in requested ordering information for repeat orders.

How does PennyCharmaine.com use your information and with whom is your information shared?

PennyCharmaine.com’s primary goal in collecting personal information is in providing you the best service possible through its website. The majority of information that is collected about you is for the purpose of account registration.

Except as provided herein, PennyCharmaine.com shall not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content to any third party without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities.

In order to provide our services at the lowest possible price to you we may display advertisements. Information collected about you by PennyCharmaine.com and third-party advertisers may be used to deliver more relevant advertisements and content to you.

Your information may be used to effect a corporate transaction, in connection with the sale, merger, spin-off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business. In the event of such an occurrence, every effort will be made by PennyCharmaine.com to inform you of the transfer of your personal information.

Your information may be disclosed as is required by our insurers and by regulatory agencies or to employees, contractors, consultants, and agents of PennyCharmaine.com to perform necessary actions in the normal course of business. No more information than is required in these circumstances will be provided.

What about linked websites?

PennyCharmaine.com’s web pages may contain links that will let you leave the PennyCharmaine.com website and access another website (e.g. PayPal for payment processing). These “linked websites” are not under the control of PennyCharmaine.com and it is possible that these websites have different policies. This policy applies solely to personal information that is acquired on this website (PennyCharmaine.com). PennyCharmaine.com accepts no responsibility or liability for your use or disclosure of personal information to linked websites.

What are your choices regarding collection, use, and distribution of your information?

The disclosure of personal information is required to make a purchase or create an account on our site, which is required to access certain services. If you do not wish to disclose the requisite information you are free to discontinue use of the PennyCharmaine.com website.

You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies PennyCharmaine.com may not be displayed or function in the way intended by PennyCharmaine.com.

What is PennyCharmaine.com’s policy on allowing you to update, correct, or delete your personally identifiable information?

If you wish to update, correct, or delete any of the information about you stored by PennyCharmaine.com you can do so by visiting the account settings on your account profile. For all other information changes or requests, please send an inquiry to HAIR@PENNYCHARMAINE.COM

What security precautions are in place to protect the loss, misuse, or alteration of your information?

PennyCharmaine.com shall take the appropriate organizational and technical measures to protect the personal information and IP data provided to it or collected by it necessary to comply fully with any and all applicable laws, obligations, and regulations.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, PennyCharmaine.com cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

In communicating with you, we may send e-mails as unencrypted plain text because we are aware that most customers cannot easily process encrypted e-mail. This is done for your convenience, but with the understanding that, if misrouted or intercepted, unencrypted plain text emails could be read more easily than encrypted e-mails.

How long is your personal information stored?

PennyCharmaine.com will retain your personal information and IP information as long as is permitted by applicable laws and regulations.

How are problems with the interpretation of this Policy treated?

If any provision of these Policies shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Policies and shall not affect the validity and enforceability of any remaining provision. The failure of PennyCharmaine.com to insist upon or enforce strict performance of any of the provisions of these Policies, or to exercise any rights or remedies under these Policies, will not be construed as a waiver or relinquishment to any extent of PennyCharmaine.com’s right to assert or rely upon any such provisions, rights, or remedies in that or any other instance; rather, the same will be and remain in full force and effect.

These Policies constitute the entire agreement between you and PennyCharmaine.com concerning the use of this website, and cancels and supersedes any prior understandings and agreements between the parties hereto. There are no representations, warranties, terms, conditions, undertakings or collateral agreements, expressed, implied or statutory, between the parties other than as expressly set forth in these Policies.

Will you disclose the information related to PennyCharmaine.com’s clients, manufacturers, suppliers, or business entities you work with?

At PennyCharmaine.com, we take our privacy, and the privacy of our clients and partners, to the highest of extremes. Due to confidentiality agreements and mutually agreed partnerships with its manufacturers, manufacturing facilities, suppliers, warehouses, distribution channels, and other business entities, PennyCharmaine.com is not obligated to, will not, and will refuse to disclose any affiliate, resource, or third party entity information. All business entities and companies associated with PennyCharmaine.com have agreed to work for and under PennyCharmaine.com Confidentiality Policy and will oblige by all Terms and Refusal to Disclose terms by PennyCharmaine.com. PennyCharmaine.com reserves the right, at its sole discretion, to authorize production to be done by third party manufacturer locally. PennyCharmaine.com as well reserves its right to not share any and all information relating to PennyCharmaine.com’s Client, Vendors, Manufacturers, Suppliers as well as its Manufacturing Facilities.